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Terms and Conditions

www. mcaleicester.co.uk  is fully owned by Motorcycle Accessories Ltd

Our Head Office address is;

MCA Leicester
160-162 Belgrave Gate
Leicester
LE1 3XL
UK

Registered in England Number: 2004687
VAT Number : 114 2144 24

General Terms

Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods you will receive a full refund.

All orders must be paid for in full at the time of placing the order and not the time of despatch.  You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with Motorcycle Accessories Ltd. UK law is applicable on this site.

You will receive a confirmation email for all orders placed.  We aim to process and despatch all orders within seven working days from the date of order. All orders are tracked using a tracking code provided in your despatch confirmation email. Alternatively if for some reason you cannot access your parcel tracking then please call our team on 0116 262 4983 or email support@mcaleicester.co.uk.  Please check that all your details are correct on your confirmation email; please contact us immediately if there are any errors.

Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout and can be found on our Delivery & Returns page.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Amex, Maestro, Delta, Switch, Solo and Visa Electron.  You can also make payment by Paypal. Motorcycle Accessories Ltd will not pass on any personal details of your transaction.  Full details of our secure site can be found in our Privacy Policy.

Security Policy

You must choose a user name and password on completion of your registration.  You are responsible for all actions taken under that user name and password and shall only use the site under your own user name and password.  You must make every effort to keep your password safe and should not disclose it to anyone.  You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password.  When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.

Returns Policy

You can return goods providing that they are unused.  You must contact us on 0116 262 4983 or email support@mcaleicester.co.uk before returning any items.

When you return an item to MCA Leicester, it is important to us that you return it unused in its original condition, with all tags attached and the item returned is protected on its journey back with the inner and outer box we used to send it to you.

Note: Please take your parcel to the nearest Post Office - Unfortunately we can’t accept liability for items lost on their way to us, so we recommend you send your parcel recorded delivery as ‘posting is not proof of receipt’.

For more information, please visit our dedicated Delivery & returns page.

Product Warranty

All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please contact us on  0116 262 4983 or email support@mcaleicester.co.uk, we reserve the right to have goods inspected.  Faulty goods can be taken to any of our stores or returned directly to our Mail Order Department.  If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has a more serious faults we would normally exchange it for you subject to availability.  Please report any faults immediately to us and we will advise you on your best course of action.

Complaints Procedure

Motorcycle Accessories Ltd is committed to providing the highest standard of service to our customers.  However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly.  The easiest way to complain is to simply give us a call on  0116 262 4983 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days.  In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:

MCA Leicester
160-162 Belgrave Gate
Leicester
LE1 3XL
UK

Voucher Codes

Discount voucher codes emailed or given are for the amount stated only. All products can be discounted excluding  Dainese, Jofama, Halvarssons and Lindstrands brands or any items already on sale or showing a reduction will also be exempt from voucher code discounts.